Privacy Policy

Last Updated: July 2026

1. Who We Are

This website is operated by Smart Repairs Ayr (“we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details provided on our Contact page.

2. Information We Collect

When you use our website, contact us, or request a quotation, we may collect:

Your name
Email address
Telephone number
Vehicle registration and vehicle details
Photographs of vehicle damage
Details about the repair or service you require
Appointment and booking information
IP address, browser type and device information
Website usage data collected through cookies and analytics

You only need to provide information that is necessary for us to respond to your enquiry or provide our services.

3. How We Use Your Information

We use your personal information to:

Respond to enquiries and quotation requests.
Arrange appointments and carry out vehicle repairs.
Contact you regarding your booking or repair.
Improve our website and customer service.
Comply with our legal and regulatory obligations.
Prevent fraud and protect our business.

We only process your personal information where we have a lawful basis to do so.

4. Marketing Communications

If you choose to receive marketing communications from us, we may occasionally contact you with offers, promotions or company news.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

5. Sharing Your Information

We never sell your personal information.

We may share your information where necessary with trusted third parties, including:

Website hosting providers
Email and communication providers
Payment processors, where applicable
Insurance companies or accident management companies where authorised by you
IT support providers
Professional advisers and legal authorities where required by law

All third parties are required to keep your information secure and confidential.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

Analyse website traffic.
Improve website performance.
Remember your preferences.
Measure marketing effectiveness.
Provide essential website functionality.

You can control or disable cookies through your browser settings.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.

8. Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal data where appropriate.
Restrict or object to certain processing.
Request a copy of your data in a portable format.
Withdraw consent where processing relies on consent.
Lodge a complaint with the Information Commissioner’s Office (ICO).

For further information, visit www.ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While no method of transmission over the internet is completely secure, we continually review and improve our security procedures.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to read their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised update date.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact Smart Repairs Ayr using the contact details provided on our website.

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